Hi there,
Is anyone doing a membership pre-sale for members in Tessitura using TNEW? If so, I'd be curious to hear how you execute it. I currently have it set up so that being a member triggers a MOS shift that allows access to a Members ticket, but this option doesn't work when someone is trying to purchase a membership and then register for a class. They have to do two transactions--one where they purchase the membership, and then another where they go back in and register for the class.
Has anyone found a better solution that doesn't require them to go through the path twice?
Thank you,
Bayne
Hi Bayne
We have a TNEW customisation that does something similar - again it was created for us some years ago and is probably due for a refresh. If the customer adds presale tickets to their basket, our customisation evaluates whether there's a membership on the Tessitura account or in the basket, and if not the customer is presented with a screen asking them to pick a membership in order to proceed. If they try to get away from the option screen, a membership is dropped into their basket automatically, and if they remove that the basket empties (slightly clunky and punitive, but it's what we have...).
We offer the option to pay by direct debit, and the (separate) customisation that delivers that on TNEW only writes memberships to Tessitura once an hour. So if someone completes a DD membership to get access to presale tickets we trigger a MOS shift so they can carry on booking in that session.
All the best
Cameron