We are desperately trying to figure out a way to remove the performance start time from our order confirmations now that we've implemented timed entry because it's confusing patrons and many show up at the wrong time after looking back at their confirmation email rather than at their ticket. Any advice? We're not using HTML templates.
Hi Jessica,
I notice you mention that you're not using HTML templates, so I don't know if this is applicable to you, or not, but I figured I'd post just in case, or in case it's helpful in the future if you might be switching to HTML templates. We asked Tessitura this question a while ago, and they advised we needed to amend the CartHTML.xslx file (which is not the email template itself, so I wonder if you might still use?), and to change the below. This resolved the issue for us - but naturally it's important to remember that this would affect every performance until it was changed back.
<xsl:variable name="dt"><xsl:choose><xsl:when test="contains(@notes,'hideTime') or contains(@notes, '_do')"><xsl:call-template name="FormatDateOnly"><xsl:with-param name="DateTime" select="@perfDT"/></xsl:call-template></xsl:when><xsl:when test="contains(@notes,'hideDateTime')"><xsl:text></xsl:text></xsl:when><xsl:otherwise><xsl:call-template name="FormatDate"><xsl:with-param name="DateTime" select="@perfDT"/></xsl:call-template></xsl:otherwise></xsl:choose></xsl:variable>
To this...
<xsl:variable name="dt"><xsl:choose><xsl:when test="contains(@notes,'hideTime') or contains(@notes, '_do')"><xsl:call-template name="FormatDateOnly"><xsl:with-param name="DateTime" select="@perfDT"/></xsl:call-template></xsl:when><xsl:when test="contains(@notes,'hideDateTime')"><xsl:text></xsl:text></xsl:when><xsl:otherwise><xsl:call-template name="FormatDateOnly"><xsl:with-param name="DateTime" select="@perfDT"/></xsl:call-template></xsl:otherwise></xsl:choose></xsl:variable>
Liam
Liam, I work with Jessica and was wondering where these CartHTML.xslx files are located. I've worked a little bit in the System Tables and TNEW Admin, but can't find what you're referring to. Our web developer wasn't sure what this was referring to. Thank you!