Hi everyone,
This isn’t strictly a Tess question (though it could be!), but want to see what everyone else is doing about comp requests. I’m taking a look at how we process staff tickets and wondered what you all do- are staff comps available on all shows across the board, do staff have to fill out a form and have it signed, how do you keep track of which shows are on offer, do you strictly enforce your comps policy or are you pretty relaxed…. Questions like that! Any words of wisdom as I think about what I might want to change would be greatly appreciated!
Cheers,
Kathleen
This week the Derngate auditorium presents two fantastic concerts, first with Alvin Stardust’s superlative show I Love Rock ‘n’ Roll on Tue 15 June, and then the phenomenally successful One Night Of Queen on Thu 17 June. On Fri 18 June our Hometown Season continues with Town a new play in which Northampton writer DC Moore poignantly examines enduring themes of identity, isolation and belonging, rooting them in modern life. Visit www.royalandderngate.co.uk for more details and to book tickets.
Book your tickets now by calling 01604 624811 or visit www.royalandderngate.co.uk
The Northampton Theatres Trust Ltd. Registered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP
Staff are allowed to apply for comp tickets to any show in the main auditorium. At the moment a form is submitted (signed by their Manager) and the forms are entered into a ballot (if there are more requests than seats available).This is managed outside Tessitura at the moment apart from the tickets that are issued.
We are hoping to change this so staff can fill a request online that creates an unseated order and then based on a series of criteria (how long since last comps, previously unused comps etc) they get a ranking and then the Automated seating report can be run to seat the people who are eligible for comps.
Caryl