Hi everyone,
This isn’t strictly a Tess question (though it could be!), but want to see what everyone else is doing about comp requests. I’m taking a look at how we process staff tickets and wondered what you all do- are staff comps available on all shows across the board, do staff have to fill out a form and have it signed, how do you keep track of which shows are on offer, do you strictly enforce your comps policy or are you pretty relaxed…. Questions like that! Any words of wisdom as I think about what I might want to change would be greatly appreciated!
Cheers,
Kathleen
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Let me start saying out that all Science Museum tickets are GA. We are fairly liberal with use (generally no black-out times, although we do occasionally date limit special exhibit comps). Staff may either make an actual reservation, or pick-up a voucher to give to friends etc. We redeem staff comps with a “Comp” price type and “Staff” Reason Code (number of staff comps available are tracked as a attribute).
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: Monday, June 14, 2010 2:52 PM To: rbernard@smm.org Subject: [Tessitura Ticketing Forum] comp requests
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Hi Kathleen
Staff at the Hall are entitled to two pairs of comps each year for any performance (for which there are two pairs available) which they can apply for and then go into a draw if more than two people apply. We also comp our lower selling shows (generally only ones promoted by the Hall) and for this we ask that they just collect their tickets before the day of the show.
We just issue to the usual comp price type and we don't really do any reporting on it.
Siobhan