Hi everyone,
This isn’t strictly a Tess question (though it could be!), but want to see what everyone else is doing about comp requests. I’m taking a look at how we process staff tickets and wondered what you all do- are staff comps available on all shows across the board, do staff have to fill out a form and have it signed, how do you keep track of which shows are on offer, do you strictly enforce your comps policy or are you pretty relaxed…. Questions like that! Any words of wisdom as I think about what I might want to change would be greatly appreciated!
Cheers,
Kathleen
This week the Derngate auditorium presents two fantastic concerts, first with Alvin Stardust’s superlative show I Love Rock ‘n’ Roll on Tue 15 June, and then the phenomenally successful One Night Of Queen on Thu 17 June. On Fri 18 June our Hometown Season continues with Town a new play in which Northampton writer DC Moore poignantly examines enduring themes of identity, isolation and belonging, rooting them in modern life. Visit www.royalandderngate.co.uk for more details and to book tickets.
Book your tickets now by calling 01604 624811 or visit www.royalandderngate.co.uk
The Northampton Theatres Trust Ltd. Registered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP
We use Ranking for our VIP offers because we don’t want those to be forwarded, but we have issues with them understanding how to log in and what steps to take after they log in.
Using a Promo Code is way easier, but they can be forwarded easily as well.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian GrahamSent: Wednesday, November 09, 2011 1:07 PMTo: Nicole KeatingSubject: RE: [Tessitura Ticketing Forum] comp requests
We've been batting around the idea of doing our comps and staff discounts entirely online. Using ranking for staff with a MOS shift and cart validation to be sure no one uses more comps than they're allotted. We think staff will like being able to select their own seats and know right away what they've got, and using allocations sales managers maintain control over what and how many seats are available, and hopefully have less work in the long run.
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>Sent: 11/9/2011 10:33:36
We have a specific MOS and Price Type that are only linked to the allocation that we want to use for Comps.
Then we set up a Promo Code which is linked to that MOS and an Offer that limits the number of tickets a person can get in a single order.
Have you checked Security for you Web User?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Folashade OyegbolaSent: Wednesday, November 09, 2011 10:32 AMTo: Nicole KeatingSubject: Re: [Tessitura Ticketing Forum] comp requests
Hi Nicole,
We are interested in offering comps online, but haven't been able to get it to work. Is there anything special we need to do in Tessitura to make it work online?
Shade
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>Sent: 6/14/2010 3:01:56 PM
Hi Kathleen!
We handle comps in various ways, but for Staff we use promo codes linked to a specific allotment and a per order cap so they can reserve their own comps online.
If you are attending the conference this year Marsha Rosenberg from BAM will be presenting in the session called “Have you tried…THIS? Ticketing Gurus Share Advanced Solutions and Innovations” on how she handles comps from other depts using CSIs. It looks to be a really interesting session.
Let me know if you have questions about our comp offers on the web...
Have a great day!
Nicole
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We allow 2 comps per offered production per staff member each season. Staff are coded with a constituency and with some web coding, we have everything online. Staff login to website with a specific promo code and we create an online offer for each performance offered. We can also limit the number of tickets available in total on each performance and remove that performance when it hits it's limit.
The added security of the constituency allows us confidence that our staff are not sharing this promo code as no one other than someone with the constituency would be able to login to the website with it.