Good morning,
We are looking at the possibility of using 'Offers' for our online ticketing promotion needs. I was told that they can be triggered with a source code, and would unlock certain price types. Currently we use Modes of Sale in conjunction with pricing rules to accomplish our needs. However, one of the issues that keeps coming up for guests is when guests input the source/promo code after selecting their tickets. Naturally, this won't affect what's already carted. Will offers help with that?
Is there a mechanism in Tessitura to change/discount already carted tickets? We have adjusted our performance pages in TNEW to reference the promo code procedure in a few spots, but the issue keeps recurring.
I've been through the documentation a few times, but I wasn't able to find answers to these questions. In TEST, I wasn't able to make things work either, so I'm turning to the forums!
We use a mix of offers and pricing rules based on the scenario, and have a pretty handy cheat-sheet to help figure out which one to use when. If you'd like I'd be happy to share it with you.
If you are still sending it out, I'd love a copy of your cheat-sheet. ecarlock@lamiradatheatre.com
And thank you.
Totally, just sent :)
Mind if I get a copy of those as well? pfitz@cnu.edu