Order import

Hello! I'm hoping to find someone who is super-fluent in order imports who might hold my hand and walk me through the process in our Test environment.

The backstory is that this is related to gating our digital content. We want to sell a virtual thing, but make it available to our subscribers for free. My understanding regarding gating is that the virtual thing needs to be in your account for you to have access to it, so I am trying to skip the part where you, a subscriber, has to go through the purchase path for this free-to-you virtual thing.

Oh, and to any Tessitura team folks out there, this might be a good pop-up skill builder topic...

Thanks so much! And be well.

Lesley

Parents
  • I am a RAMP user and got a very similar error message when doing a constituent import recently.
     
    I was told there was a known bug “It looks like you are using Windows Authentication to log into Tessitura, correct? If so, I believe you're running into a known defect in the RAMP environment. You will receive an access error if you are trying to run an import while signed in with Windows Authentication. The workaround is to either remove your Active Directory Username in Security and sign in with your standard Tessitura Credentials to perform the import, or create a separate user that does not have an Active Directory Username that you could use just for imports.”
     
    Wonder if it could be something similar?
     
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    Elizabeth Carlock
    Audience Development Coordinator
    La Mirada Theatre
    14900 La Mirada Blvd.
    La Mirada, CA 90638
    562-944-9801
    www.lamiradatheatre.com
    Facebook_20x20  YouTube_20x20  Instagram_20x20  Twitter_20x20
     
     
Reply
  • I am a RAMP user and got a very similar error message when doing a constituent import recently.
     
    I was told there was a known bug “It looks like you are using Windows Authentication to log into Tessitura, correct? If so, I believe you're running into a known defect in the RAMP environment. You will receive an access error if you are trying to run an import while signed in with Windows Authentication. The workaround is to either remove your Active Directory Username in Security and sign in with your standard Tessitura Credentials to perform the import, or create a separate user that does not have an Active Directory Username that you could use just for imports.”
     
    Wonder if it could be something similar?
     
    LMLogo_100x100
    Linebreak_5x150
    Elizabeth Carlock
    Audience Development Coordinator
    La Mirada Theatre
    14900 La Mirada Blvd.
    La Mirada, CA 90638
    562-944-9801
    www.lamiradatheatre.com
    Facebook_20x20  YouTube_20x20  Instagram_20x20  Twitter_20x20
     
     
Children