Hello! I'm hoping to find someone who is super-fluent in order imports who might hold my hand and walk me through the process in our Test environment.
The backstory is that this is related to gating our digital content. We want to sell a virtual thing, but make it available to our subscribers for free. My understanding regarding gating is that the virtual thing needs to be in your account for you to have access to it, so I am trying to skip the part where you, a subscriber, has to go through the purchase path for this free-to-you virtual thing.
Oh, and to any Tessitura team folks out there, this might be a good pop-up skill builder topic...
Thanks so much! And be well.
Lesley
Hi all,
Well, we've read all of the documentation we can find, watched webinars including this morning's pop-up skill builder, and filed a help ticket with no real success on order imports.
Kara Kovermanfrom Opera Theatre Saint Louis and I have been working together for a week trying to get through this, along with Ashley Elliott (Past Member) our DBA, and really aren't making much progress at all. Well, I guess that's not true - at least today we finally got this error message:
Any suggestions?? Thanks so much!
Silly question, but are you including the file name in your extension? Based on that error, it seems like you might not be doing that. After IMPORTS\ there should be a file name (i.e. order_import.txt).
Jordan,
That is not a silly question, but the documentation says it is supposed to be the folder.
We can try it with the full path (although I think we already did) and see what happens. I
Oh weird. It seems like most imports need a file name. Have you double checked that spelling/case/format of your file path is correct? Is your file type correct?
Also, have you tried changing the file name? It might be that the file name you are currently using has been used before, and it doesn't want to be used because of that?
Good thought, but even with the full file name, I still get the same error:
We have two different ImpFTP foders. The one that eh extractions goes to is where we need to put this file.
So did you get it to work?
not yet...
all we got was a different error message