Ability to download locally a PAH ticket from Tessitura

You could set up an internal mailbox like PAH@yourorg.net or something like that, then put that email address in the BCC for the Email Profile specified in TR_PAHT_CONFIGURATION. Every email with a ticket would be BCC’d to that mailbox and you’d have a “hard copy” so to speak of all emails sent to customers so they could be resent on demand. We’re doing the something similar in our Development department, and we have order confirmations BCC’d to a special mailbox too. We’re just starting to implement PAH and we’ll be BCC’ing the tickets to the same special mailbox that the ticket orders go to.