Hi All - We are investigating a new product - a Dance Party in our concert hall, where we would have the Orchestra level for standing and dancing, sold general admission, and then sell the upper three levels seated. Is this even possible to set up in Tessy to sell from the ticket office and online? If so, how do you do it?
Thanks!
Jen
Hi Jen,
We investigated this ourselves about a year ago. Basically, we created a new venue that had a block of seats in one screen for GA, then the reserved seating in a second screen, to visually break it out. We assigned one zone and generic contiguity to the GA section, and specific zones and contiguity to the reserved sections.
We made sure the section names were specific, so patrons would understand online. You could do "General Admission Dance Level", then "Tier 1 Reserved", "Tier 2 Reserved", etc.
Your best set map would need to be considered. If you wanted to focus on Orchestra sales, you could assign your best seat map to sell there first if "Best Available" is selected on your site.
I have to add a slight disclaimer here in that we never put this facility into production, so I'm not sure how well it works beyond the drawing board. But I hope the time I spent on it helps you!
General admission is mostly about what you print on the tickets. So you could create a different price type for the GA tickets and use a GA ticket design for those that does not print a seat location. This would be pretty easy to make work in the box office, but on the web it would be a bit of a challenge to communicate everything correctly, especially if you have select your own seat, and make sure the right price types get used for the right seats. An easier option might be to split the event into two different performances, one GA for the dance tickets, and one regular with the orchestra level seats blacked out for the seats.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Sure!
Our Concert Hall has 200 seats on Choral Risers which are all GA. We label the section Choral Risers. We have our Seat Types built as General Admission in that area and our Row is labled GA as well.
The non-GA sections just have the regular Section Row and Seat numbers.
It works just like any other section on the web.
Our customers are now used to it so we don't get many questions from customers. If you wanter to, you could always make the section name Floor and use the Additional Text field read General Admission.
And much better ideas were posted by others. For some reason I didn’t think about the option of creating a new facility, just adapting your regular facility.