Hi all, Jorena from American Conservatory Theater SF. We have a "Comp: Staff Online" price type in a Pricing Rule for any staff that logs into their Tessitura staff account. However, this "Comp: Staff Online" price type is appearing BEFORE staff can log in - the public can access it. Anyone have experience with this or advice how to fix it? Staff have a constituency that allows the price to go from FULL to Comp: Staff Online.
Hi Jorena,
Since you are using a pricing rule, there is a feature designed for handling this. You can remove the association between the price type and the website user group (but still leave the price type association to the mode of sale), and the pricing rule will be able to switch tickets over to the comp price type.
-Michael