Greetings!
We are looking to switch to TNEW, but that will require us to start putting our Facility Fee (which is included in the advertised price) in a price layer instead of using a custom call on the web. What considerations do I need to keep in mind while I implement this transition? We've used layers before but I was so frustrated with reporting and not being able to see the fee in ticket processing that I vowed never to do it like that again, but here we are! How will this switch to using layers impact our ticket sellers and processing exchanges/returns? What are your favorite reports that break out price layers? How can I structure this to make reporting easy? This is a big deal for us, and I need to make sure I think this through before jumping in!
Looking for any insight as I solve this problem!
Thanks!
Erin Korthals
Database Administrator, Orchestra Iowa
*cross-posted in Admin/IT
There is also support for price layers in Analytics (I think for version 15.1+)... and 100% what Kimberly said