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Moving Fees to Price Layers

Former Member
Former Member $organization

Greetings! 

We are looking to switch to TNEW, but that will require us to start putting our Facility Fee (which is included in the advertised price) in a price layer instead of using a custom call on the web. What considerations do I need to keep in mind while I implement this transition? We've used layers before but I was so frustrated with reporting and not being able to see the fee in ticket processing that I vowed never to do it like that again, but here we are! How will this switch to using layers impact our ticket sellers and processing exchanges/returns? What are your favorite reports that break out price layers? How can I structure this to make reporting easy? This is a big deal for us, and I need to make sure I think this through before jumping in!

Looking for any insight as I solve this problem!

Thanks!

Erin Korthals

Database Administrator, Orchestra Iowa

*cross-posted in Admin/IT

  • $organization

    Erin,

    We've been doing it this way since being on Tessitura, in fact, we even layer our season ticket handling fees like this....I LOVE it.  Price layers follow the order, so as long as you don't turn off a layer, you shouldn't see any changes to how to you exchange tickets.

    A few things to be wary of:

    • Editable pricing - You'll want to make sure that you do not check the box allowing editable pricing for this layer. 
    • If you report any ticket revenue to a promoter outside your organization, you'll want to make sure to not include this in any Tesstiura reports you might send them.
      •  There aren't a lot of canned reports that have a price layer parameter (called Price Categories in Tessitura reporting), all of the ones we use are custom -- happy to share if you find you need them.
      •  A canned report we do use that breaks out price layer is 'Performance Transaction Detail'.  We most use this for researching transactions that are causing problem with settlement.

    Please feel free to reach out if you have more questions, happy to help.

    Good luck,

    Kimberly Darlington / SVP Ticketing, TPAC

  • $organization

    There is also support for price layers in Analytics (I think for version 15.1+)
    ... and 100% what Kimberly said

  • $organization

    To continue with Kimberly's advice, here are some standard reports that include a Price Category parameter, which lets you filter out facility fee layers: 

    • Payments by Performance
    • Performance Revenue Breakdown (the parameter is called Price Layer Types to include and is multi-select)
    • Performance Revenue Gain-Loss
    • Performance Transaction Detail
    • Ticket Sales by Period
    • If you create a designation code for the facility fee layers, you can see revenue grouped designations in the Income by Payment Method report.

    -Michael