We have N-Scan and currently use handheld Zebra scanners. Does anyone have any knowledge of whether fixed, self-service, admission scanners are available to provide guests with contactless entry? I have seen them at other venues but have no idea if such a thing exists for use with Tessitura and did not see anything like this listed under the devices.
Thanks!
Eve S.
Hi Everyone!
Chiming in to let you know that we've accelerated our research on improvements to NSCAN that would allow unattended scanning, as Brittany Basden indicated.
Here are a few more details about what we're looking at.
We are working on a proof of concept that would leverage devices in the Zebra TC line which many of you already own. The objective is to potentially allow self-scanning with the lowest amount of change and investment from members, given the current state of the sector.
The mounts that we are currently investigating are from a third party, hold the existing Zebra device, and provide power to the devices.
We are also looking at how how we can improve the device software interface so that it is simpler for a patron in a self service environment.
This is all in investigation and proof of concept mode at the moment, so currently there is no associated timeline. It is actively being worked on with the aim of having something to release later this year based on the outcome of the proof of concept.
I've added your organizations to the list of interested members and may reach out to gather input or demo what we've done as things progress.
Thank you,
Chris SzalajProduct Owner, Business Facing ProductsTessitura Network
Chris, would we be able to get Mystic onto that list? We'd like to have the self-scan option if possible.
Things are hectic as we adjust to the current times and whatnot, but please let me know how/if I can help!
Hi Chris,
Can you add Omaha Performing Arts to the list as well? We've been looking at a third party to see what could be done as we are looking at self-scanning options. THANK YOU!
Ashley
I've added you, thanks!
I've added you, Thanks!
The Perth Tessitura Consortium will also be keen to contribute / exchange ideas in the self-serve / contactless N-Scan space as well. Thanks!
Added! Thanks, Chris
Hey Chris,
We at the Perot Museum of Nature and Science currently have the MC40's but likely ready to upgrade and try and get in on the ground floor with helping test this new solution for contact-less scanning.
Hi Hunter,
I've let Tami Fox know that you may be interested in some new scanners, so you may hear from her. In addition to this, I want to mention that the NSCAN work is the short term lowest cost option for contactless scanning that we are providing.
For those here that are interested and able to make a larger investment in the near future, or are at the end of life for their existing scanning solution, there may be other options emerging over the next few weeks and months in addition to NSCAN.
We are actively investigating options for things like turnstiles, RFID entry options, and other solutions that will assist with providing patrons and staff with a contactless in-venue experience.
We'll be sharing more details next week some time about what we're investigating so that you have better visibility.
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network