Hello Network,
With the quickly evolving COVID-19 situation we are planning on how to address canceled performances. Does anyone have suggestions that can allow for a bulk return and refund to the original FOP? The PERFORMANCE SEAT RELEASE utility only allows a refund to on account payment methods.
Thank you in advance for any information you may have. Stay safe y'all.
Best,
Carl
OK great. Thanks!
Before I report back to my VP, you are saying that v15.1.9 will be released within a couple of days? Let me know. Thanks!
Yes that's correct.
Hi Everyone, Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.
For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.
For our locally-installed licensees, you download the service pack on the download page.
Thanks,
Chris Szalaj
Tessitura Network