Hello Network,
With the quickly evolving COVID-19 situation we are planning on how to address canceled performances. Does anyone have suggestions that can allow for a bulk return and refund to the original FOP? The PERFORMANCE SEAT RELEASE utility only allows a refund to on account payment methods.
Thank you in advance for any information you may have. Stay safe y'all.
Best,
Carl
Hi Tessiturians, I want to update you on some things we have working right now, given comments in this thread - Our software development team is working on functionality that will help with this issue. This week we will release a new Event Cancellation Utility, which is based on the Performance Seat Release Utility. With the Event Cancellation Utility, you will be able to apply funds from returned tickets to a gift certificate, toward a contribution, or to an on account payment method.
The Event Cancellation Utility will be available as a Shared Report, and will be included in our next Service Pack along with further enhancements. When the Event Cancellation Utility is available, we will post an update in our product announcements. Licensees hosted in RAMP can then request it through a help ticket, and our team will install it for you. Licensees with local installs can access the utility once it is available.
Once this is complete, we will be turning our attention to adding Credit Card Refunds as an option.
Thanks,
Chris SzalajProduct Owner, Business Facing ProductsTessitura Network
Thanks Chris - will the new utility operate the same as the 'performance seat release' in that you can exclude patrons from a list? Is it possible to have it only return seats from a list instead?
Hi Katherine Beaulieu (Past Member)- Yes, the new utility is an adaptation of the seat release utility, and you will be able to select either a suppression list, or an inclusion list (not both).
Chris