Can someone help me understand the difference between owner, initiator, and recipient in Tessitura? I know that initiator is the person who initiated the order or donation. My assumption is that owner is which record gets credit for the order or donation. How does recipient fit in? Is it the record who is authorized to use the tickets?
Thanks,
Ashley
But I am unsure that works. All I see is ALT Addresses for the Owner. Not the recipient. Am I missing something??
The Alt Address window only lists the order owner's and order initiator's addresses. It does not list recipient addresses. It is also only possible to send PAH and Mobile tickets to one email address per order.
Here's a link to the help topic that details the Alt Address: https://www.tessituranetwork.com/Help_System/Content/Ticket_Order_Processing/Order%20Header.htm#Alt_Address
And here's a link to the topic that details how email addresses are chosen for print at home delivery: https://www.tessituranetwork.com/Help_System/Tessitura.htm#Ticket%20Printing/Print%20At%20Home%20Tickets.htm