Hello all,
We're coming across an issue where certain users are failing to print to the Boca printers. For some unknown reason their profiles no longer print tickets.
Has anyone else come across this kind of issue?
Thanks
Tatiana
Are you on RAMP and using Citrix? If so you may need to configure your File Access to read and write. https://www.tessituranetwork.com/knowledgebase/Content/RAMP/Citrix%20Installation%20and%20Troubleshooting/Citrix_Connection_Center_and_Advanced_Preferences.htm
Are the ticket printers appearing as an option for those users to select or not appearing?
Hi Thomas,
thanks for your message.
We're not using Ramp or Citrix. The three boca printers are setup on the network. Printers are visible in Tess but do not print tickets. The temporary fix is to remove/reinstall the printer. Then sometimes it works, others it doesn't.
Do you know of other printers that are better than bocas?