This is probably something very simple that I am overlooking, but all the seats in my small GA Education venue are red. What have we done wrong?
right click on the red seats, can you see the order info?
if you can see, it means this seat is sold.
Sorry, I should have been more accurate... the seats are white with a red dot... and all the other tabs (holds, allocations, etc.) have their character or letter code as red also.
Have you checked the allocations tab to make sure that you have added all of the modes of sales needed to your new hall? White with a red dot sounds like the seat is unavailable for some reason and for me that most frequently means I didn't set the allocations for unassigned correctly.
Also is the on sale box checked or unchecked?
Elizabeth Carlock
Santa Barbara Center for the Performing Arts/The Granada
I believe that means you have not associated the mode of sale in your allocation map. This is done in the ticketing setup module > Facility Manager and in the Hold/Alloc Maps tab.
That was it! Thank you!
I had created a new mode of sale.
Thanks again.
-----Original Message----- From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell Sent: Wednesday, April 22, 2009 5:45 PM To: Tom Megale Subject: Re: [Tessitura Ticketing Forum] Venue Seats are Red and Unavailable I believe that means you have not associated the mode of sale in your allocation map. This is done in the ticketing setup module > Facility Manager and in the Hold/Alloc Maps tab. From: Tom Megale <bounce-tommegale2247@tessituranetwork.com> Sent: 4/22/2009 7:32:33 PM Sorry, I should have been more accurate... the seats are white with a red dot... and all the other tabs (holds, allocations, etc.) have their character or letter code as red also. This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
From: Tom Megale <bounce-tommegale2247@tessituranetwork.com> Sent: 4/22/2009 7:32:33 PM
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We are having same issue too but I don't see MOS option in the Facility manager
Under the Ticketing Setup menu, select Hold/Allocation Codes. Then go to the Allocation/MOS tab.
I did that but still the allocation seats are in red dots and best map is in red “G”