Showing "Sold Out" online

As a follow up to Kevin’s response here - I had a question about this with the TNEW team when we recently upgraded to v3.  This is the explanation that I received from Karyn Elliott:

After a bit of research, here is what I discovered regarding the Sold Out / Not on Sale messaging in TNEW. Prior to v10, the API didn't actually give us good information about a performance being legitimately sold out or not - it was either on or off sale - based entirely on the MOS start/end dates.  The use case in TNEW which drives the appearance of the Sold Out message is - on sale indicator is 'N' but the MOS start / end date include today's date. The only other case is that on sale indicator is 'N' but MOS start / end date excludes today's date - and this drives the 'Not on Sale' message - which is what folks typically see on TNEW.

As of v10 Tessitura, the API gives us access to seat counts per-performance. So, we can add an enhancement request to mind the seat counts to override the 'on sale ind' as the true driver as to whether a performance is sold out. I’m assuming this enhancement is of interest to you, so I’ve added it to the list. The enhancement process will begin in January 2012, so make sure to keep an eye out for it then.

Thanks,

Karyn

Duane

Hi Simon,

Just to be clear, I checked and you are using TN Express Web, and some of the previous suggestions in the thread don’t necessarily apply to TN Express Web.

In TN Express Web, the purchase link is never disabled according to availability.  It is only disabled and replaced with a message if you take the performance off sale.  There are two possible messages that can be displayed, depending on how you take the performance off sale.  You can customize the content of the messages with entries in the LTR_TN_EXPRESS_WEB_CONTENT table.

The first message is the NotOnSale_Text.  This message is displayed when the current mode of sale for the session exists but is not active (i.e. the current date is outside the MOS active dates).

The second message is the SoldOut_Text.  This message is displayed when the On Sale box for a performance is not checked and MOS start date is in the past.  Since unchecking the On Sale box locks a performance to all transactions by anyone, it’s pretty rare to use this unless you cancel a performance.

It is also possible to override the purchase link label at the performance level by adding a TN_Express_Buy_Link_Override content entry to the performance.  So you could change the label for the performance to “Sold Out” using the content entry, but the link would still be active if someone chose to ignore the label and click it anyway.

You can find all these details and more in the new TN Express Web User Guide.  If you want to know where the messaging you see on your site pages comes from, find the corresponding page in the Site Map section of the guide.  Each customizable field can be clicked to open a pop up that details where you can customize the message or field.  Here’s a link to the one of the single ticket performance page topics so where you can find the sold out message explained.  And to read up on the content type you can use to set the purchase link label at the performance level click here.

Oh, and one last thing, the Status field on performances doesn’t do anything.  It’s just there for custom reporting (or possibly custom web site coding, but definitely not TN Express Web).

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

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