Hello Tessitura Hivemind!
I realized after some staff turnover that our automatic discount for groups wasn't triggering and after doing some digging, I see that the pricing rule and rule set wasn't updated for the current season.
I attempted to update it in our web MOS to see if it would apply the discount and all it does is bring me to a blank cart and I can't see anything about the discount. When I switch it off in Tess and refresh my web cart, the tickets I chose are now there and still no discount. Very strange.
I tried copying a previous rule and updating it and also making the rule from scratch and still no dice.
Any tips would be greatly appreciated!
Thanks,
Madison Kerr
Marketing Manager | Edmonton Opera
Hi Madison,
A few things to troubleshoot:
-Are the start and end date/time current?
-Is the pricing rule active?
-Is your group price type enabled and active in the appropriate performance setups?
-Is your pricing rule assigned to the correct pricing rule set?
If you want to share screenshots of your pricing rule setup I would be happy to help troubleshoot more specifically!
Best,Michelle