Our box office generally has about 3 Associates and 1 Supervisor manning the box at all times. While we are furiously busy when we have shows, there is a lot of downtime in between performances. While we do run the New Account Summary reports and have them look over those, it does become very boring and tedious just doing the same thing day in and day out. We also run CSI Tracking reports and have some more advance staff do some merging.
What are some other special project do you delegate to your associates to keep them busy but also productive?
I have my associates answer phone calls exclusively while my coordinator and I continue to do back-end work. Also, I am about to start an inside sales campaign, so they are calling subscribers. I also have them search for duplicates and clean up CRM (for the more seasoned PT staff)
Chris