Hi there,
Sorry if this has already been asked before but I just watched the Webniar on Facility Management and Troubleshooting and, unless I missed it somehow, there's something that I need clarification on:
I recently used Best Seating in a ticket order requesting 1 ticket. The error message appeared when usually no seats/not enough seats are available but when I then went into the Seat Map there were still 2 tickets available. Is there something within Tessitura, whether it's programmed in Season Maintenance/Facility Manager or otherwise, that doesn't allow single seated gaps to be left?
Just curious more than anything.
Many thanks
Nick
Hi Nick,
I found this that might be useful for you:
By default, the best seat function reserves contiguous seats only and does not reserve seats that would leave a single seat behind (e.g. two out of three contiguous seats); these defaults can be overridden with a special request.
https://www.tessituranetwork.com/Help_System/Content/Ticket_Order_Processing/Best%20Seat.htm
Best,
Sheela
You can also control whether order placed through TNEW are allowed to leave single seats on a product type or performance basis:
https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/Pages/Properties/Event_Item_Detail.htm
Anne