Hi there,
I am attempting to install a Boca printer to print orders from Mac. I have the Boca installed, printed a test page from the print queue, and it shows up under the printer set-up menu in Tess but doesn't show up as a ticket printer.
Any idea how to fix this? I have restarted Tess, Citrix, deleted it and re-added the printer, and tried to re-add it with a generic driver. No luck!
Any tips appreciated! Hopefully this is the correct section for my question.
Thanks!
Madison
Hi Madison,
Thank you for your question! In order to print tickets from a Mac (in RAMP or locally) a Windows emulator application (like Parallels) needs to run on the Mac. Macs do not natively recognize the Generic/Text printer driver and it is only when a Windows emulator is installed on the Mac that the Generic/Text driver will be recognized so that the user will see these printers as ticket printers in Tessitura.
I hope this information is helpful. Please let us know if you have further questions, thank you!