Hi there,
I am attempting to install a Boca printer to print orders from Mac. I have the Boca installed, printed a test page from the print queue, and it shows up under the printer set-up menu in Tess but doesn't show up as a ticket printer.
Any idea how to fix this? I have restarted Tess, Citrix, deleted it and re-added the printer, and tried to re-add it with a generic driver. No luck!
Any tips appreciated! Hopefully this is the correct section for my question.
Thanks!
Madison
Have you made sure that when you go to the Printer Properties and the Advance tab the Driver there is set to generic. You can sometimes install it with the Generic driver but I've found it doesn't always stick and I have to change it after I've installed it. This usually makes it appear.
Caryl
Hi Caryl,
I am working with a Mac computer and these aren't options I can find. Are you using a mac as well?
Thanks :)
No sorry, I missed that you were on a MAC. If you go to the Printer in the Hardware section, can you in the IP section then select the Generic Driver in the Use section? That might work, but I don't have a MAC with a BOCA attached.