Hi all,
Are any other RAMP users having issues typing into Tessitura?
We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.
We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?
- Chris
We are having the same issue too! We have been experiencing a few weird things, that I think may be caused by us not being on computers that use Windows 10.
Please keep us posted if you get a solution! I've also got a ticket in, but haven't heard back yet.
Interesting. We're not on Windows 10 either.
Same here! We have two users experiencing issues with keyboard input not working in Tessitura, but it works fine in non-Citrix contexts. We also have an open RAMP ticket. They had us uninstall Citrix and install a newer version. That briefly improved the situation, but both users began having issues again. We are on Windows 10.
We're on Windows 10 and I'm experiencing the same problem. Never thought to put in a ticket - just figured it was me. Thanks for your post. Please let us know what RAMP's solution is.
+1 I’m on Macintosh 10.14.3. We are seeing odd delays. SSMS has done this to me. The search area.
I also have an open ticket on very slow drop downs on Long List Criteria, like Ticket History Performance. Taking several minutes to populate on Monday. On Tuesday it takes 20 seconds.
Count the users at our organization in, too. Windows 10, RAMP clients, most recent version of Citrix, Tessitura 14.1.7 and definitely affecting SSMS, too; oddities with both copy/paste and typing. Also never really thought to put in a ticket.
Will do!
Thanks, Jennifer. They've just opened a support request with Citrix. Hopefully this can be resolved soon.
Thanks, John
I'd suggest opening a ticket as well. I'll keep you updated with a resolution.
Thanks, Tom
I hope this gets resolved, soon
Hi Chris! Yes! We started experiencing it two weeks ago... I think right around the time there was that day-long slowness in RAMP. We have a ticket open with them now and they've been trying a few things.
They had us uninstall and re-install Citrix as well, but there was no improvement. Still trying to figure it out with them!
Thanks, Anastasia
Our journey has just begun
Hello Everyone,
Thank you for this alert. You are correct that we have received reports of isolated latency issues for some of our members in the hosted environment. We have used the maintenance windows over the past few nights to make changes to the environment to improve latency. We are actively monitoring and have seen significant improvements in the environment. We are continuing to use the scheduled maintenance overnight schedules to make recommended improvements to our configuration. As we have more detailed updates on this issue, we will continue to proactively update here as well as email alerts. For the most up to date information, please subscribe to our Service Status page. If you continue to experience these issues, please open a support ticket or call the hotline at 888-643-5778 ext. 201.
Thank you,
Melissa ChampVice President of Support
Hi Everyone,
Just a quick clarification, we are NOT experiencing latency in the environment. Apologies for this miscommunication. We are aware that some users and some organizations are experiencing this issue with typing in certain areas of the application and are in contact with our Citrix vendor to diagnose and remediate. We encourage you to open a support ticket should you continue to experience this issue.
MelissaVice President of Support