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Typing Issues in RAMP

Former Member
Former Member $organization

Hi all,

Are any other RAMP users having issues typing into Tessitura?

We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.

We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?

- Chris

Parents
  • $organization

    Hello Everyone,

    Thank you for this alert. You are correct that we have received reports of isolated latency issues for some of our members in the hosted environment. We have used the maintenance windows over the past few nights to make changes to the environment to improve latency. We are actively monitoring and have seen significant improvements in the environment. We are continuing to use the scheduled maintenance overnight schedules to make recommended improvements to our configuration. As we have more detailed updates on this issue, we will continue to proactively update here as well as email alerts. 

    For the most up to date information, please subscribe to our Service Status page. If you continue to experience these issues, please open a support ticket or call the hotline at 888-643-5778 ext. 201.

    Thank you,

    Melissa Champ
    Vice President of Support

Reply
  • $organization

    Hello Everyone,

    Thank you for this alert. You are correct that we have received reports of isolated latency issues for some of our members in the hosted environment. We have used the maintenance windows over the past few nights to make changes to the environment to improve latency. We are actively monitoring and have seen significant improvements in the environment. We are continuing to use the scheduled maintenance overnight schedules to make recommended improvements to our configuration. As we have more detailed updates on this issue, we will continue to proactively update here as well as email alerts. 

    For the most up to date information, please subscribe to our Service Status page. If you continue to experience these issues, please open a support ticket or call the hotline at 888-643-5778 ext. 201.

    Thank you,

    Melissa Champ
    Vice President of Support

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