Hi all,
Are any other RAMP users having issues typing into Tessitura?
We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.
We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?
- Chris
Same here! We have two users experiencing issues with keyboard input not working in Tessitura, but it works fine in non-Citrix contexts. We also have an open RAMP ticket. They had us uninstall Citrix and install a newer version. That briefly improved the situation, but both users began having issues again. We are on Windows 10.
They had us uninstall and re-install Citrix as well, but there was no improvement. Still trying to figure it out with them!