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How would you do it?

Marty Jones
$organization

We have a fixed seat Sunday evening package that needs to be set up for next season. The issue is that one of the four performances will not have a Sunday evening performance so the customer will get to choose any other available night for that production. How would you set up the package?

I like the idea of having a dummy performance in the package to exchange out of but it appears that you cannot exchange or delete Line items or Sub Line items until the package is printed.

 

Any ideas?

Thanks,

Marty

 

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  • $organization
    Marty,
     
    We do this all the time with certain packages.  The workaround that we use for "deleting" the dummy performance is just to print that particular show to a temp file (we have a "printer" set up that we can select that actually sends to a file rather than a physical printer) - then you can actually return the dummy seats and put a new lineitem in the subscription order with the actual performance date.
     
    It certainly is the easiest way for us to do this.......
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
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    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Wednesday, March 17, 2010 10:45 AM
    To: Christy Carlson
    Subject: [Tessitura Ticketing Forum] How would you do it?

    We have a fixed seat Sunday evening package that needs to be set up for next season. The issue is that one of the four performances will not have a Sunday evening performance so the customer will get to choose any other available night for that production. How would you set up the package?

    I like the idea of having a dummy performance in the package to exchange out of but it appears that you cannot exchange or delete Line items or Sub Line items until the package is printed.

     

    Any ideas?

    Thanks,

    Marty

     




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  • $organization in reply to Christy Carlson

    For what it's worth, we have this situation when package performances as normally scheduled fall on a holiday (one of our Thursday packages has this happen every year due to Thanksgiving). I build and rollover into the T-giving show, then we exchange out everyone into the following week (our shows run 3-4 weeks at a minimum) and "cancel" the fake perf before renewal notices are sent.

     

    -jason

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  • $organization in reply to Christy Carlson

    For what it's worth, we have this situation when package performances as normally scheduled fall on a holiday (one of our Thursday packages has this happen every year due to Thanksgiving). I build and rollover into the T-giving show, then we exchange out everyone into the following week (our shows run 3-4 weeks at a minimum) and "cancel" the fake perf before renewal notices are sent.

     

    -jason

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