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Insight

Kimberly Darlington
$organization

Good Afternoon,

 

Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

 

Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

 

Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

 

Thanks!!!

 

  • $organization

    Hi we are doing this by having two different price types.  One price type is for the dinner and show , and the other is for just the show. 

  • $organization

    What about a fee for the price of the dinner, tied to a price type that charges the ticket value? If you need to be able to sell regular tickets as well, have a different price type, but don't associate the fee with it.

  • $organization in reply to Jonathan Smillie

    That would work too.  We tested that out and went the other route because our fees are totaled in the cart and it just looked a little confusing to see one large fee for the dinner.

  • $organization in reply to Jon Ballinger
    Kimberly,
     
    We have two ways we deal with events like this:
     
    1) Build the dinner as a dummy performance and sell it as a separate lineitem within the ticket order.
    2) Build a fee for the dinner price.  You can make the fee user-defined, and the ticket seller would have to add it manually with each sale, or you could create a new price type for any ticket sold within this "package", and then you could make the fee rule-based, to only appear with that particular price type.
     
    Both of these assume that you only have one dinner price - if the dinner price is variable, I'd go with the user-defined fee, or creating different price types in your dummy performance for the different dinner prices (depending on how many there are).
     
    It also depends on whether or not you want to print some sort of ticket/voucher for the dinner portion - if you do want something printed, then the dummy performance would work better.....this would also make it much easier to see how many dinners you've sold.
     
    Either way, this keeps the dinner price from showing up in your sales reports, and because you're not actually selling it as a "package" in the Tessitura sense, it won't show up on your subscription reports, either.
     
    HTH -
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center
    ON SALE NOW | Fences Mar 26-Apr 18 | An Iliad Apr 9-May 16

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail  


    From: Tessitura Ticketing   Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, March 12, 2010 1:44 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Insight

    Hi we are doing this by having two different price types.  One price type is for the dinner and show , and the other is for just the show. 

    From: Kimberly Darlington <bounce-kimberlydarlington9259@tessituranetwork.com>
    Sent: 3/12/2010 3:11:44 PM

    Good Afternoon,

     

    Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

     

    Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

    Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

     

    Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

     

    Thanks!!!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    We do this with Category in price maps.  We define categories like ticket price, facility fee, dinner and have the sales reports only reporting on the price maps with Category = “Ticket Price”. 

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kimberly Darlington
    Sent: Friday, March 12, 2010 4:19 PM
    To: Lustig, Gary
    Subject: [Tessitura Ticketing Forum] Insight

     

    Good Afternoon,

     

    Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

     

    Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

    Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

     

    Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

     

    Thanks!!!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Kim,

    We do this all the time.  It’s the best way we have of selling both concert/dinner or concert/reception package online.

    Just a very quick gloss over how we set up:   If a price type has 2 (or more) maps, one map should be Price Category = ticket, the other(s) Price Category = Reception (or anything besides ticket).

    Some canned reports that separate ticket vs. nonticket money:

    Perf Summary by PTC 

    Box Office Statement

    Season Overview

    (someone can correct me if I’m wrong or missing something)

    I know that some organizations use fees for addons like that.  I haven’t looked into that because stacking price maps has worked for us.

    Good luck!

    sharon

     

     

    From: Kimberly Darlington [mailto:bounce-kimberlydarlington9259@tessituranetwork.com]
    Sent: Friday, March 12, 2010 4:19 PM
    To: Sharon Grayton
    Subject: [Tessitura Ticketing Forum] Insight

     

    Good Afternoon,

     

    Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

     

    Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

    Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

     

    Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

     

    Thanks!!!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Jon Ballinger
     

    From: Christy Carlson
    Sent: Friday, March 12, 2010 1:57 PM
    To: 'Tessitura Ticketing Forum'
    Subject: RE: [Tessitura Ticketing Forum] Insight

    Kimberly,
     
    We have two ways we deal with events like this:
     
    1) Build the dinner as a dummy performance and sell it as a separate lineitem within the ticket order.
    2) Build a fee for the dinner price.  You can make the fee user-defined, and the ticket seller would have to add it manually with each sale, or you could create a new price type for any ticket sold within this "package", and then you could make the fee rule-based, to only appear with that particular price type.
     
    Both of these assume that you only have one dinner price - if the dinner price is variable, I'd go with the user-defined fee, or creating different price types in your dummy performance for the different dinner prices (depending on how many there are).
     
    It also depends on whether or not you want to print some sort of ticket/voucher for the dinner portion - if you do want something printed, then the dummy performance would work better.....this would also make it much easier to see how many dinners you've sold.
     
    Either way, this keeps the dinner price from showing up in your sales reports, and because you're not actually selling it as a "package" in the Tessitura sense, it won't show up on your subscription reports, either.
     
    HTH -
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center
    ON SALE NOW | Fences Mar 26-Apr 18 | An Iliad Apr 9-May 16

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail  


    From: Tessitura Ticketing   Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, March 12, 2010 1:44 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Insight

    Hi we are doing this by having two different price types.  One price type is for the dinner and show , and the other is for just the show. 

    From: Kimberly Darlington <bounce-kimberlydarlington9259@tessituranetwork.com>
    Sent: 3/12/2010 3:11:44 PM

    Good Afternoon,

     

    Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

     

    Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

    Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

     

    Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

     

    Thanks!!!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Sharon Grayton

    One more to add to this list:  Ticket Sales by Period, added in v9.0, which is essentially the replacement for the Daily Sales Report.  It has a Price Categories parameter that allows you to filter which categories reported in the output.  Set this to simply “Ticket Price”, and no other categories appear in the revenue amounts.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sharon Grayton
    Sent: Saturday, March 13, 2010 2:06 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Ticketing Forum] Insight

     

    Kim,

    We do this all the time.  It’s the best way we have of selling both concert/dinner or concert/reception package online.

    Just a very quick gloss over how we set up:   If a price type has 2 (or more) maps, one map should be Price Category = ticket, the other(s) Price Category = Reception (or anything besides ticket).

    Some canned reports that separate ticket vs. nonticket money:

    Perf Summary by PTC 

    Box Office Statement

    Season Overview

    (someone can correct me if I’m wrong or missing something)

    I know that some organizations use fees for addons like that.  I haven’t looked into that because stacking price maps has worked for us.

    Good luck!

    sharon

     

     

    From: Kimberly Darlington [mailto:bounce-kimberlydarlington9259@tessituranetwork.com]
    Sent: Friday, March 12, 2010 4:19 PM
    To: Sharon Grayton
    Subject: [Tessitura Ticketing Forum] Insight

     

    Good Afternoon,

     

    Idea:  We want to create a single ticket package that includes ticket to a concert and dinner. 

     

    Problem 1: If I add 2 price maps to a price type, one for the ticket and one for dinner, then the dinner price shows up in my sales reports - that is bad.

    Problem 2:  If I create a package then the money shows up in the package money on my sales reports - that is also bad.

     

    Any ideas on how to get around this.  I am feeling a really wonderful answer from all you ticketing gurus!!!!

     

    Thanks!!!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!