Hey All!
I have recently taken over our Ticket Center and we have a slew of new hires coming in. Looking into old documentation there is very little training wise. Other than just having them watch the Tessitura videos, does anyone have quizzes or tests, games, an outline, ANYTHING? We are looking to bring them on next week and I need all the help I can get.
Thanks!
-Ashley Schoen
Director of Marketing & Guest Relations
The Whiting Auditorium and Capitol Theatre
Flint, MI
Hi Ashley,
Great question, and I can't wait to hear more about how others are bringing on new team members.
In the meantime, there are a few resources on our website that I want to make sure you've considered.
A lot of organizations use the introductory courses to on-board new ticketing hires. You can find the Introduction to Ticketing course here: https://www.tessituranetwork.com/Support/training/Intro-Courses/intro-to-ticketing Each chapter is broken into easy-to-digest video lessons of under 20 minutes each, and the concepts in each lesson are immediately reinforced with a brief quiz.
If your new team members require more in-depth training, because they're going to be managing and updating your ticketing configuration, our 3-week, all-virtual Fundamental Ticketing course was designed to meet that training need. You can find more information here: https://www.tessituranetwork.com/Support/TCPD/fundamental-ticketing
Finally, if you wish to develop your own training program, specific to your organization, you may want to start with our training agendas, which include helpful links to the Help System topic for each topic being covered in the training. These are the same agendas our Application Specialists use to train Tessitura. They are Word documents, so you can download them and modify them for your specific needs. You can find the training agendas here: https://www.tessituranetwork.com/Support/Resources/Training-Agendas
I hope one or some combination of these resources are helpful to you.
Kristen Olson
Vice President of Learning & Thought Leadership
Tessitura Network
Hi Kristen, Could you direct us to the T-Class Optional Hands-On Activities?
Hi Joanna,
It turns out that we had a missing link on that Intro to Ticketing Course page. The optional hands-on exercises are now available under Chapter 3, Ticket Order Processing on this page: https://www.tessituranetwork.com/Support/training/Intro-Courses/intro-to-ticketing
The link for "View Hands-On Exercises" should work now - and points to: https://www.tessituranetwork.com/Passthrough?itemUri=Documents/Courses/Ticket_Order_Processing_Hands-on_Activities.docx
Thanks for asking, which enabled us to fix the link for everyone!