Training For New Ticket Center Reps

Hi Ashley,

Great question, and I can't wait to hear more about how others are bringing on new team members. 

In the meantime, there are a few resources on our website that I want to make sure you've considered.

A lot of organizations use the introductory courses to on-board new ticketing hires. You can find the Introduction to Ticketing course here: https://www.tessituranetwork.com/Support/training/Intro-Courses/intro-to-ticketing  Each chapter is broken into easy-to-digest video lessons of under 20 minutes each, and the concepts in each lesson are immediately reinforced with a brief quiz.

If your new team members require more in-depth training, because they're going to be managing and updating your ticketing configuration, our 3-week, all-virtual Fundamental Ticketing course was designed to meet that training need. You can find more information here: https://www.tessituranetwork.com/Support/TCPD/fundamental-ticketing 

Finally, if you wish to develop your own training program, specific to your organization, you may want to start with our training agendas, which include helpful links to the Help System topic for each topic being covered in the training. These are the same agendas our Application Specialists use to train Tessitura. They are Word documents, so you can download them and modify them for your specific needs. You can find the training agendas here: https://www.tessituranetwork.com/Support/Resources/Training-Agendas 

I hope one or some combination of these resources are helpful to you.

Kristen Olson

Vice President of Learning & Thought Leadership

Tessitura Network

Hi Ashley,

Great question, and I can't wait to hear more about how others are bringing on new team members. 

In the meantime, there are a few resources on our website that I want to make sure you've considered.

A lot of organizations use the introductory courses to on-board new ticketing hires. You can find the Introduction to Ticketing course here: https://www.tessituranetwork.com/Support/training/Intro-Courses/intro-to-ticketing  Each chapter is broken into easy-to-digest video lessons of under 20 minutes each, and the concepts in each lesson are immediately reinforced with a brief quiz.

If your new team members require more in-depth training, because they're going to be managing and updating your ticketing configuration, our 3-week, all-virtual Fundamental Ticketing course was designed to meet that training need. You can find more information here: https://www.tessituranetwork.com/Support/TCPD/fundamental-ticketing 

Finally, if you wish to develop your own training program, specific to your organization, you may want to start with our training agendas, which include helpful links to the Help System topic for each topic being covered in the training. These are the same agendas our Application Specialists use to train Tessitura. They are Word documents, so you can download them and modify them for your specific needs. You can find the training agendas here: https://www.tessituranetwork.com/Support/Resources/Training-Agendas 

I hope one or some combination of these resources are helpful to you.

Kristen Olson

Vice President of Learning & Thought Leadership

Tessitura Network

Hi Kristen, Could you direct us to the T-Class Optional Hands-On Activities?

Hi Joanna,

It turns out that we had a missing link on that Intro to Ticketing Course page. The optional hands-on exercises are now available under Chapter 3, Ticket Order Processing on this page: https://www.tessituranetwork.com/Support/training/Intro-Courses/intro-to-ticketing

 The link for "View Hands-On Exercises" should work now - and points to: https://www.tessituranetwork.com/Passthrough?itemUri=Documents/Courses/Ticket_Order_Processing_Hands-on_Activities.docx

Thanks for asking, which enabled us to fix the link for everyone!