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Custom Form Data Question

Former Member
Former Member $organization

HI all,

I just created some custom forms that are feeding into a CSI for a GA event and I'm running into some issues getting to the checkout on TNEW. When I complete the forms and choose checkout, I get the error message below which is obviously incorrect. 

  • I created a new keyword in TR_TKW
  • Linked the new keyword to the CSI in LTR_TNEWCUSTOM_FORM_SAVE_DATA
  • I have 7 forms build in LTR_TNEWCUSTOM_FORM_DATA linked to the newly built keyword
  • The keyword is in the event

Is there anything I am missing that would cause this error?

Thanks!

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  • Former Member
    Former Member $organization

    Hi Chris, I have asked our Web Products Support team to look at this for you.  

  • Former Member
    Former Member $organization in reply to Former Member

    Marie, do you know what would prevent answers to these forms from flowing into Tessitura? The forms I created are online and patrons can fill them out, they just aren't appearing in patrons accounts.

  • $organization in reply to Former Member

    Hi Chris,

    I've had this issue before when the combination of CSI Category, CSI Activity Type, and CSI Origin that I used in LTR_TNEWCUSTOM_FORM_SAVE_DATA weren't aligned with what was set up in TR_CUST_ACTIVITY_CATEGORY, TR_CUST_ACTIVITY_TYPE, and TR_ORIGIN.  So if you chose an origin that wasn't linked to the activity type you chose in TR_ORIGIN, or an activity type that wasn't linked to the category you chose in TR_CUST_ACTIVITY_TYPE, that'll cause the data to not save.

    Best of luck!

    Anne Mullane-Stevens

    Manager, Institutional Advancement Data & Operations

    Intrepid Sea, Air & Space Museum

Reply
  • $organization in reply to Former Member

    Hi Chris,

    I've had this issue before when the combination of CSI Category, CSI Activity Type, and CSI Origin that I used in LTR_TNEWCUSTOM_FORM_SAVE_DATA weren't aligned with what was set up in TR_CUST_ACTIVITY_CATEGORY, TR_CUST_ACTIVITY_TYPE, and TR_ORIGIN.  So if you chose an origin that wasn't linked to the activity type you chose in TR_ORIGIN, or an activity type that wasn't linked to the category you chose in TR_CUST_ACTIVITY_TYPE, that'll cause the data to not save.

    Best of luck!

    Anne Mullane-Stevens

    Manager, Institutional Advancement Data & Operations

    Intrepid Sea, Air & Space Museum

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