Is anyone using this report to track new vs. renewing susbscribers? I cannot find any documentation on it. A prod in the right direction would be great.
If you use it, I would love some insight as to where the data comes from.
For all others...how do you track your new vs. renewed subs? We were thinking about using a custom field on the order. Any superstar ideas?
Thanks!
Becci Brace - TN PAC
Well, I would not call this a superstar idea..but we use order category. Our categories are new, renew and change (We also use this for seating purposes.) We used to then pull this info into a custom report but now I use T-stats for all our subs reporting.
The nice thing is it doesn’t require custom fields and is easy for the CSR to remember. It just depends if this is a field you use for other things.
HTH!
Amanda
Amanda Sheehan
Ticket System Administrator
Cincinnati Playhouse in the Park
From: Becci Strickland [mailto:bounce-beccistrickland7719@tessituranetwork.com] Sent: Wednesday, March 03, 2010 7:47 PM To: Amanda Sheehan Subject: [Tessitura Ticketing Forum] Subscription Campaign Report
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We take the same approach as Amanda, using Order Status on the Subscription Summary screen, and then pulling into T-Stats for numbers and analysis.
Duane