Hello, all!
Does anyone have any experience starting a call center? We're a relatively small organization and are looking to expand within the next few years. If anyone has experience doing this and would allow me to pick your brain, I would be most appreciative.
Thank you!
Hi Emily. We outsource now, but prior to my present position at Portland Center Stage I both worked in and then managed our Teleservices team from 2007 to 2013. I'd be happy to answer - as well as I can - any questions you might have about our experience.