Hello, all!
Does anyone have any experience starting a call center? We're a relatively small organization and are looking to expand within the next few years. If anyone has experience doing this and would allow me to pick your brain, I would be most appreciative.
Thank you!
Hi Emily,
We started doing our own subscriptions telemarketing a couple of years ago - we'd done one year with an external company, and decided to take it in house. Feel free to email me any questions and I'll pass them on to our Ticketing Manager and Subscription Manager, who're best placed to answer them for you!
Cheers,
Meg
Hi Emily. We outsource now, but prior to my present position at Portland Center Stage I both worked in and then managed our Teleservices team from 2007 to 2013. I'd be happy to answer - as well as I can - any questions you might have about our experience.