Group bookings with multiple individual recipients requiring Box Office collection - how to manage?

Hi all,

Arts Centre Melbourne has a subsidy program that provides fully subsidised tickets to our programs to various eligible community groups.

A challenge we are facing is that the process is very manual – our community contact will let us know the names of all the different families who have expressed interest in attending and how many tickets they require, and we then  create individual orders for each of those families so that their tickets are under their name at the box office.

For one community group attending one performance, this could be over forty different orders that need to be processed by our community outreach coordinator.

Does anyone have any suggestions as to how this manual process could be improved?

Something to note is that for a lot of these communities, attending as a whole group is not practical, and they often do not have the resources to send a representative to collect the tickets as a whole to hand them out individually.

Thanks in advance!