Hi all,Arts Centre Melbourne has a subsidy program that provides fully subsidised tickets to our programs to various eligible community groups.
A challenge we are facing is that the process is very manual – our community contact will let us know the names of all the different families who have expressed interest in attending and how many tickets they require, and we then create individual orders for each of those families so that their tickets are under their name at the box office.
For one community group attending one performance, this could be over forty different orders that need to be processed by our community outreach coordinator.
Does anyone have any suggestions as to how this manual process could be improved?
Something to note is that for a lot of these communities, attending as a whole group is not practical, and they often do not have the resources to send a representative to collect the tickets as a whole to hand them out individually.
Thanks in advance!
Since these are individual sales, rather than groups, I guess I would suggest that you do what we do for our employer share program. The employee calls the box office to order, identifies themselves as an employee of a program member (there are specific requirements for each company) and pays 50% of the ticket. We pay off the remaining amount to a specific employer payment method and bill for the "subsidized" funds. This reduces the manual work and develops a relationship with the constituent that's not "special" to a specific group of individuals, and maintains the purpose of the box office.
Hi Hannah,
I'm about to submit an enhancement request that maybe addresses this situation partly.
My enhancement is that when tickets are printed, if there is a recipient specified on the sub lineitem, the tickets print as if they were a separate order - complete with ticket header.
I've updated our seating book report so that tickets are grouped by recipient.
Martin