Hello! I'm wondering if anyone else has experienced problems with their scanners ending up in exit mode without their ushers noticing. For some reason this has become a real problem for us. If anyone has experienced this, can you tell me how you were able to resolve it? Thanks!
We haven't had that issue at the Science Museum, but when I worked for a group of theatres previously we used scanners with the "the-ticketing-system-that-shall-not-be-named" and it seemed to happen quite a bit. From watching them work, they were accidentally switching modes themselves and we never found a good solution other than training. We would often review how to switch modes and give the ushers a few troubleshooting tools (i.e. make sure to read and understand the error message) to think through before sending patrons back to the box office.