Hi All-
We go live in September, and after just returning from TLCC 2018 I'm super excited. However, I still need to train about 20 front-line staff. Does anyone have any training manuals, vocab cheat sheets, or anything else that they have found useful for training? We currently do not have a manual for our current system so I am starting from the ground up.
Hi Kelly,
We use a Google Drive sheet that is set up as a checklist of both pre-hire items and post-hire items (such as Tessitura specifics and general office systems). I'd be happy to send you an example if you'd like. We also have an addendum to our company handbook that is specifically for our office so we can call out certain department only items. We hire roughly 6-8 students and 2-3 part-time temp assistants each year so we are constantly training and updating our processes.
Thanks!
That would be great! I want to make sure we start on the right foot, but not knowing what I need to know makes it hard.
Super! I'll send it to you in the morning.
Kelly.Leo@ringling.org. THANK YOU!!