Hi there,
Does anyone have an email confirmation that works with refunds? We were attempting to use the out of the box TNEW order confirmation, but it lists the refunds as donations, which is not quite right...
Thanks
dgh
Hi David,
Far from perfect but I modified the out of the box TNEW order confirmation for refund/donation/exchange/gift certificate use.
To make it work we've had to process refunds, donations, exchanges and gift certificates in a new order so that it doesn't pick up any other ticket info or transaction info from the original order.
We use an on account method for our donations as well.
Happy to share with you or anyone else if you're interested.
Cheers,
Thomas