Hi there,
Does anyone have an email confirmation that works with refunds? We were attempting to use the out of the box TNEW order confirmation, but it lists the refunds as donations, which is not quite right...
Thanks
dgh
HI David:
We struggle with this as well. While not optimal I have our sales associates send the confirmations to themselves first, alter the text, changing "Donation" to "Refund" and send that along to the buyer. It's a few extra steps but we also have a very strict no refund policy so we use it infrequently.
I would love to hear how others are getting around this!
Michelle
Hi Michelle,
Hmm that's a workaround from hell! But thanks.
Let's hope others have a prettier solution.
Cheers,