Hey all,We're going to start a program this coming season where we work with Medicaid recipients to provide complimentary tickets. We'd like to have this set up with a promo code that they can use online or by calling the box office. My difficulty is that we'd like to somehow notate a reminder for box office staff to check their medicaid card at Will Call before handing over the tickets.What have your organizations done to set reminders like this on certain orders?
Our ticket headers have the source number at the top with this masking value: If ((val in ('3422','3423','3424','3425')),'*ID REQUIRED*',(If ((val in ('10642')),'*Drink Voucher*',''))) Every time we have a new promo that requires id or gets a free drink voucher I edit the mask to include the source number for that promo. Then we make sure these promos are in the Hold at Box Office MOS only and all our held tickets have a header printed. When the tickets are handed out, the box office associate sees the header and knows to check id or hand out a drink ticket.
Dorothy
We do the same as Dee Dee. We use separate MOS which have slightly different headers that indicate "Drivers License Required" or "Student ID Required"