• Replies 1 reply
  • Subscribers 414 subscribers
  • Views 73 views
  • Users 0 members are here
Related

Rollover Errors

Sabina Spilkin
$organization

A rollover set was created with   Incorrect use of the Add to Orders Created After field .  A package got attached to the last year order as a new lineitem.  If we do not run seat cancellation and re-run a rollover process again, will processing these 'old' orders negatively affect next year rollover for this package?

Thank you.

Parents
  • Former Member
    Former Member $organization
    Sabina, I would suggest that you cancel the rollover for the package that was placed in last years orders and re-run the rollover.  If you need advice about this please open a help ticket and Support will be happy to assist you.
     
    Bob
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabina Spilkin
    Sent: Wednesday, April 15, 2009 2:07 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] Rollover Errors

    A rollover set was created with   Incorrect use of the Add to Orders Created After field .  A package got attached to the last year order as a new lineitem.  If we do not run seat cancellation and re-run a rollover process again, will processing these 'old' orders negatively affect next year rollover for this package?

    Thank you.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
Reply
  • Former Member
    Former Member $organization
    Sabina, I would suggest that you cancel the rollover for the package that was placed in last years orders and re-run the rollover.  If you need advice about this please open a help ticket and Support will be happy to assist you.
     
    Bob
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sabina Spilkin
    Sent: Wednesday, April 15, 2009 2:07 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] Rollover Errors

    A rollover set was created with   Incorrect use of the Add to Orders Created After field .  A package got attached to the last year order as a new lineitem.  If we do not run seat cancellation and re-run a rollover process again, will processing these 'old' orders negatively affect next year rollover for this package?

    Thank you.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
Children
No Data