Hello!
For the 2018 TLCC, we are planning a Quickfire session (Invisible Patrons) covering creative ways of capturing patron contact information and interesting ways to bring them back to your organization.
The session will take place on Monday at 10:45 AM. If you or someone from your organization have new and interesting practices or ideas to share, we would love to have you as part of this presentation.
Invisible Patrons - Session Description:
From capturing patron data from walk up sales to collecting information from third-party sellers; learn how organizations are getting to know their 'ghost patrons' and incenting them to return.
Sadly, I won't be attending the TLCC 2018 this year. But this is a subject near and dear to my heart. I would love to lean about any ideas that anyone has found to capture our walk up patrons.
Thanks,
Lee Ann Allison