Anyone familiar with what to look for to fix the following error pricing order?
Couldn't find prices for SLI with price type '965' and zone 207?
I have triple checked the set up on the prices in the package and they are all there. I don't know what I am looking for. HELP ME PLEASE.
Hi Nichole,Those are the ID numbers listed, so you want to look up to see which price type has ID # 965 (under Ticketing Setup > Pricing Setup > Price Types) and the zone with ID # 207 (under Ticketing Setup > Facility Manager, on the Zone Maps tab of your facility). This means that a concert (or concerts) in the package in the order doesn't have that price type enabled in the zone. I hope this helps! Let me know if you need any clarification.
Thank you. Unfortunately I have checked those areas and everything is in place so I still don't know what I am trying to find.
Hi Nichole, this sounds like a good candidate for a TASK ticket--the Support team would be happy to help trace the issue. Maryke or Jim could put a ticket in on your behalf, copying you.
Best,Todd LantryTessitura Network Webmaster