Hi all,
We found ourselves in the unenviable position of losing access to Tessitura for about 26 hours last Thursday/Friday, and then again in the few hours prior to Sunday's concert. This, as you might expect, has caused me to start thinking about planning for the future in case this should happen again.
Would you mind sharing what plans you have in place? What reports do you run, and how often do you run them? Who do they get sent to? And all the other stuff...
Thanks, as always!
Lesley
We had the unfortunate recent experience of RAMP being down on our opening night of Romeo & Juliet at Music Hall a few weeks ago. We hadn't implemented any business continuity measures so it was a nightmare of scrambling (plus tickets were still on sale online). I'll be presenting on this topic at the OINK TUG meeting this week in hopes of preventing others from experiencing the same headaches we did. My plan is to include a detailed checklist for users to implement prior to at door time and I'm happy to share my presentation. Just email me and I'll send it your way after the TUG meeting.
Sarah,
Let me echo the call as well! Thankfully we haven’t had major service interruptions with the last couple of RAMP hiccups, but it’s definitely made us a lot more aware of the need for disaster planning and what we need to do as a consortium to prepare our organizations for the reality of service downtime.
Thank you,
Brian