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Mode of Sale Access

Michele Keutsch
$organization

We have a new mode of sale that no one has access to as I do not want anyone transacting in this mode of sale, but it has presented an issue where our CSR's are unable to print tickets sold in this MOS. Do I have to give them full security to this MOS in order to print the tickets, or is there a way I can stop them from being able to transact in this MOS but still print any sold tickets in that MOS?

 

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  • $organization
    Hey Michele, I believe this is still a problem with modes of sale. In order for CSRs to be able to reprint tickets from an order, I believe they have to have access to that MOS. You might be able to override the ability to print tickets from the order tab and order details screen. You would have to write custom code to allow for the reprint of tickets (not just sending acknowledgements) if that is even possible. That might be the only option, other than giving access to the MOS. -Chris
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  • $organization
    Hey Michele, I believe this is still a problem with modes of sale. In order for CSRs to be able to reprint tickets from an order, I believe they have to have access to that MOS. You might be able to override the ability to print tickets from the order tab and order details screen. You would have to write custom code to allow for the reprint of tickets (not just sending acknowledgements) if that is even possible. That might be the only option, other than giving access to the MOS. -Chris
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