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Kiosk Use

Mary Butlin
$organization

Hello,

We installed one Kiosk last year in our temporary performing space, The Courtyard Theatre.  So far we have issued around 1500 tickets.

We wondered what percentage of other venues 'collect at box office tickets' (is this 'will-call' in US terminology?) were issued via the kiosk?  For the new Royal Shakespeare and Swan Theatres we plan to have two kiosks which are more visible from the box office queue and would like to estimate their usage.

Would be great to know Kiosk usage in permanent venues that have had a dedicated campaign to encourage bookers to use it.

Thanks

Mary

  • $organization

    Hi,

    I'm just adding a response from Gary Halliday at the Southbank Centre so other users can see the response:

    Just under 50% off all our COBO tickets are printed at the kiosks, you can figure this out by querying t_order_seat_hist, join it on t_order for the cobo delivery, and use the user id from the kiosks.

    It would be great if anyone else wants to add their figures on too.

    Thanks,

    Mary

  • $organization in reply to Mary Butlin

    I would like to speak to someone that has set up a Kiosk.

    We are in the process and tech has been slow.

    Would love to get a copy of your conf file to compare settings.

    Charlie

  • $organization

    Hi Charlie,

     

    I have setup the kiosks again recently, we have some new software which doesn’t search on the whole credit card number. Our config while will be different because of the new functionality but I’m happy to share if you want it?

     

    If I can be of any further help let me know,

     

    Gary

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Charlie Rogers
    Sent: 22 December 2010 18:37
    To: Halliday, Gary
    Subject: Re: [Tessitura Ticketing Forum] Kiosk Use

     

    I would like to speak to someone that has set up a Kiosk.

    We are in the process and tech has been slow.

    Would love to get a copy of your conf file to compare settings.

    Charlie

    From: Mary Butlin <bounce-marybutlin4818@tessituranetwork.com>
    Sent: 3/9/2010 9:48:38 AM

    Hi,

    I'm just adding a response from Gary Halliday at the Southbank Centre so other users can see the response:

    Just under 50% off all our COBO tickets are printed at the kiosks, you can figure this out by querying t_order_seat_hist, join it on t_order for the cobo delivery, and use the user id from the kiosks.

    It would be great if anyone else wants to add their figures on too.

    Thanks,

    Mary




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    www.southbankcentre.co.uk

    Ticket Office: 0844 847 9910

    Southbank Centre is a Registered Charity No. 298909

    ______________________________________________________________________

    This message (and files transmitted with it) may contain confidential or copyright information. If you receive it in error, please notify the sender and delete it from your computer.

    _______________________________________________________________________
  • Former Member
    Former Member $organization

    I set our up last year.  It is a pain.  What I found was that the GUI interfaces are not workable for much beyond the graphics. 

     

    IF you are still in need of files let me know.

     


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    Parnell E. LaLonde IV
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    50 Central Ave, Suite 820 | Sarasota, FL 34236
    Direct: 941.556.0001 | Main: 941.366.8450 x330

    Fax: 941.955.5571 | Cell: 941.812.8000
    PLaLonde@SarasotaOpera.org
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    Description: Call 941-366-8450 for information on all the events happening at the Sarasota Opera!

    P  Think Green - don't print this email unless you really need to!

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Gary Halliday
    Sent: Thursday, December 23, 2010 06:30 AM
    To: Parnell E. LaLonde IV
    Subject: RE: [Tessitura Ticketing Forum] Kiosk Use

     

    Hi Charlie,

     

    I have setup the kiosks again recently, we have some new software which doesn’t search on the whole credit card number. Our config while will be different because of the new functionality but I’m happy to share if you want it?

     

    If I can be of any further help let me know,

     

    Gary

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Charlie Rogers
    Sent: 22 December 2010 18:37
    To: Halliday, Gary
    Subject: Re: [Tessitura Ticketing Forum] Kiosk Use

     

    I would like to speak to someone that has set up a Kiosk.

    We are in the process and tech has been slow.

    Would love to get a copy of your conf file to compare settings.

    Charlie

    From: Mary Butlin <bounce-marybutlin4818@tessituranetwork.com>
    Sent: 3/9/2010 9:48:38 AM

    Hi,

    I'm just adding a response from Gary Halliday at the Southbank Centre so other users can see the response:

    Just under 50% off all our COBO tickets are printed at the kiosks, you can figure this out by querying t_order_seat_hist, join it on t_order for the cobo delivery, and use the user id from the kiosks.

    It would be great if anyone else wants to add their figures on too.

    Thanks,

    Mary




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    www.southbankcentre.co.uk

    Ticket Office: 0844 847 9910

    Southbank Centre is a Registered Charity No. 298909

    ______________________________________________________________________

    This message (and files transmitted with it) may contain confidential or copyright information. If you receive it in error, please notify the sender and delete it from your computer.

    _______________________________________________________________________




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!