Does anyone have any experiance of creating gift vouchers through tessitura which can then be redeemed at either box office for tickets or over the cafe and bars for ancilary sales?
At the moment we are only able to allow customers to redeem vouchers against tickets.
Many Thanks
Richard
Hi Richard,
We set up a "Fee" for merchandise and our Front of House staff settles gift card payments with the box office so that the card can be devalued in Tess. (Typically they settle the next business day since our box office closes a bit earlier.) The less elegant part is that Front of House has to write out a slip with the lengthy gift card number and sales details to give the box office, then calculate and hand write the remaining balance on the the gift card. Not that it is difficult, just time consuming during intermission.
~Sadie Treese
Pittsburgh Public Theater